Privacy Policy

Effective Date: July 1, 2026

At Patagoniashop, we respect your privacy and are committed to protecting the personal information you provide when visiting our website and purchasing our products.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, services, and online shopping experience.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Order history
• Account information
• Customer service communications
• Product reviews and feedback
• Information provided when joining newsletters or promotional programs

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Website usage information
• Pages viewed
• Shopping preferences and interactions

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide shipping and delivery services
• Process payments and refunds
• Manage returns, exchanges, and repairs
• Respond to customer inquiries
• Improve our website and customer experience
• Provide product recommendations and updates
• Send promotional communications when you choose to receive them
• Prevent fraud and protect website security
• Comply with legal requirements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and provide relevant marketing communications.

You may adjust your browser settings to manage cookies. Please note that disabling cookies may affect certain website features.

4. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping providers
• Website hosting providers
• Customer service providers
• Analytics and marketing partners

These companies are only permitted to use your information to provide services on our behalf.

We may also disclose information when required by law or when necessary to protect our customers, business, website, or legal rights.

5. Marketing Communications

If you subscribe to our emails, newsletters, or promotional communications, we may send information about:

• New products
• Special offers
• Brand updates
• Environmental initiatives
• Company news

You can unsubscribe at any time by clicking the unsubscribe link in promotional emails.

6. Data Security

We use reasonable security measures designed to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online system can guarantee complete security.

7. Children’s Privacy

Our website is not intended for children under 13 years old.

We do not knowingly collect personal information from children under 13.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Requesting access to your information
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Managing marketing preferences

For privacy-related questions, please contact:

[email protected]

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Patagonia Customer Service
Email: [email protected]